We are delighted to announce the This new organizational structure arrival of McAllister as Vice President Customer Experience at . This new role reflects our ongoing commitment to operational excellence and customer satisfaction. With this appointment, is taking an important step forward, not only by strengthening its management structure, but also by affirming its commitment to becoming an undisputed leader in customer service.
an impressive career in the service of industry
McAllister brings with her a rich and diverse background, acquired over more than a decade spent in renowned agencies. Before joining , she held the position of Vice President Strategy at Touché! Montréal, an agency of the Omnicom Media Group network. In this role, she led strategy and operations for major accounts such as Canadian Tire, Hydro-Québec, and the National Bank of Canada.
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Her expertise is not limited to operations management and media strategy; she is also recognized for her ability to develop and maintain strong client relationships. has also demonstrated a remarkable ability to train and lead multidisciplinary teams, a major asset that will be instrumental in her new role at .
a key role for a strategic transformation
The position of Vice President Customer Experience at.Now combines the management of operations and responsibility for customer satisfaction. will have direct responsibility for four teams: Data/CRM, Analytics, SEO, and Media. Our two media directors will continue to play a crucial role in the management of this department, under ‘s supervision.
service expectations. a has always distinguished
itself through its technical expertise and innovative approach. With the arrival of , we are adding a new dimension to our offer: excellence in customer experience. This change also marks our ambition to conquer large-scale accounts on a national scale, by equipping ourselves with the necessary tools to excel not only operationally, but also in the quality of the relationships we maintain with our customers.
a commitment to excellence and innovation
The recruitment of McAllister is a crucial step in evolution. Her arrival symbolizes our commitment to offering our clients the best technical solutions. Combined with unparalleled Data Analysis Intern Resume customer service. Her ability to manage pan-Canadian teams on complex accounts while maintaining. A high level of customer satisfaction will be an invaluable asset to our agency.
am thrilled to join at such a strategic time
. My goal is to leverage my experience to not only optimize operations. Aut more importantly, to elevate the client experience to the next level. We will work hand in hand with our teams to yeezys shoes ensure that every interaction with our clients is not only effective, but also memorable,” said McAllister.
With leading the customer experience is positioned not only as a leader in 360 performance, but also as a go-to reference for customer satisfaction and loyalty. We look forward to seeing the positive impact she will bring to our organization and our customers.
We welcome McAllister and are confident that her expertise and leadership will greatly contribute to ‘s future success.