Roles are changing. For example, that of the communications department, which is increasingly shifting from executive to facilitating, creating connections and guiding communication between groups. But the role of managers has also changed: from delegating communication tasks to doing it yourself, and authenticity. And for employees, the emphasis is shifting from ‘knowledge is power’ to sharing knowledge and ‘working out loud’. All this means that more attention pakistan phone number library is needed for community management.
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Governance: Who owns the platform?
As a communication platform, it was logical that the Communications department was responsible for the platform and its development. But now that we are moving towards a work platform, in which communication and collaboration come together, that responsibility is also shifting. Communication remains an important stakeholder within KPN, now together with HR and the business. Ownership is shifting to IT, the domain where the workplace is managed and developed.
The latest insights
Connect the internal and external community. In order to make optimal use of the talent that the organization has in-house, you can develop a ‘search engine’ or matchmaking tool focused on talents. We recently developed the Talentfinder. We see a shift from job profiles – what does someone do in the organization rake – to people who could work anywhere based on their talent. That is why each personal profile now starts with a list of competencies and people can also recommend each other. KPN Webcare also uses these profiles by forwarding customer questions on our forum to employees with specific knowledge.
KPN Webcare uses profiles on TeamKPN by forwarding customer questions on our forum to employees with specific knowledge.
Sometimes it is necessary to add a possibility to create closed groups. This turned out to be the case for TeamKPN. Of course, the platform remains open in principle. All blogs can be read by everyone. However, ‘working groups’ have now been added to the ‘communication groups’: closed groups, but also with a completely different goal, for example communicating actions, updates, agenda items and decisions within a project group. We will first do a soft launch caseno email list with a beta version. Because even with regard to the closed groups, we work in small steps and follow the pace of the employees.Openness first
TeamKPN has proven its worth. The radical move to switch off old intranets in one go apple’s new products for 2014/2015 and switch completely to a social platform for all employees, completely open and transparent, can be considered a success. With the lessons learned.