The Future of AI Bots: Expert Opinions and Research Results

Content
What tasks do AI tools perform now?
Prospects for the development of events in the field of AI in the near future
How the development of artificial intelligence affects business
Key topics in AI
Main
AI-powered tools are changing the way we support customers. AI bots , which once provided simple answers to repetitive questions, are becoming full-fledged participants in the customer interaction chain. We see their role expanding to more complex functions: data analysis, smart recommendations, and personalized messages.

In this article, we have compiled a summary of the Future Today Institute trend book and suggested how technologies will develop in the coming years and how they will affect business. Inside are studies, expert opinions, and key trends that shape the future of AI bots.

What tasks do AI tools perform now? The Future of AI Bots

AI bots have become part of business processes in many areas, but they are most often used to automate customer support. According to recent south africa email list studies, about 70% of companies already use AI bots to handle customer requests. Here are the tasks that bots perform: Handle simple queries. AI bots can automatically answer frequently asked questions (FAQs). They provide information about delivery times, order status, or company contact information. This reduces the workload of customer service operators, allowing them to focus on more complex queries.
Redirect clients. It is important not only to quickly respond to a request, but also to direct it to the right specialist. AI bots analyze a client’s request and automatically redirect it to a specialist in the right department. This reduces the overall

response time and helps find a solution faster. The Future of AI Bots

 

 

Help register and place orders. AI bots are increasingly used to guide customers through the ordering process, from choosing a product to paying for it. This is especially important for if you miss even one of these steps online stores and delivery services, where the speed and accuracy of order processing directly impact customer loyalty.
Make personalized offers. Thanks to integration with CRM systems, AI bots can analyze data on customer behavior and offer customers personalized recommendations. This helps increase the average bill and improve customer satisfaction.
Solve simple technical problems. AI bots help users reset their password or restore access to their account without involving a support manager in the chat.
Currently, the most frequent request for an AI tool on the site is user support, for example, answering FAQs. But there are also many requests for the MDR function via an AI bot. So that it can qualify the user, proactively offer him a product or service and sign him up for a demo or transfer a qualified lead to a sales manager.

Polina Pospelova
Polina Pospelova

product manager Carrot quest

AI bot Carrot quest closes up to 40% of support requests
AI-bot Carrot quest is a tool based on artificial intelligence that will help reduce the load on your support service. The bot will close common questions, freeing up the operators’ time to solve complex problems.

Example of a message from an AI bot
The AI ​​bot accurately interprets the request left by the client and finds answers, even if they differ from the wording in the knowledge base
AI bot will help:

Unload support. The AI ​​bot will replace the first line of support and resolve some of the recurring questions that are in the knowledge base.
Respond outside of working hours. AI bot works 24/7 at the same speed. Formulates an answer in a minute.
Save your budget. You don’t have to hire a new employee, but you can connect an AI bot, which costs 30% less than the operator’s salary and can replace several employees at once.

What the AI ​​bot can do:

process up to 100% of user requests in any Carrot quest channel, except for email newsletters;
make test unloads of responses before launching;
process 100% or part of the requests after the lead bot , welcome bot and Telegram bot ;
learn from the knowledge base of your project in Carrot yeezy 350 boost v2s quest and formulate answers to the user based on the data from there;

answer in different languages;

automatically update the data it relies on when responding if you have updated the database;
transfer the dialogue to the operator if the bot did not find relevant information in the knowledge base.